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Colin Murphy is senior vice president of customer success and chief customer officer (CCO) at BMC Software, Inc.

In this role, Colin is responsible for shaping the next phase of BMC Customer Success and helping customers on their Autonomous Digital Enterprise journey by leading a value-driven customer success operation. As chief customer officer, Colin champions our customers throughout BMC and works to ensure they are at the center of BMC operations.

Since joining BMC in 2020 as vice president and chief of staff to President and CEO Ayman Sayed, Colin has expanded his role and led key programs for the company in AI-driven customer engagement, adoption maturity definition and delivery, and revitalizing the customer support function. Most recently, Colin was responsible for evolving and leading a global organization of success management and support professionals responsible for driving BMC solution adoption and customer outcomes across BMC solutions.

Colin is a technology executive with over 20 years’ experience operating in a broad range of capacities—across corporate strategy and corporate development, management, product and engineering, business operations, and customer success. Prior to joining BMC, Colin was senior vice president of global customer success at New York-based Integral Ad Science (previously a Vista Equity Partners portfolio company). Additionally, he has held senior leadership positions at CA Technologies, the Boeing Company, and Unisys Corporation. Colin began his career at global management consulting firms, Oliver Wyman and Deloitte, serving Fortune 500 clients in North America, South America, Europe and Asia Pacific spanning multiple industry verticals such as enterprise software, industrials, financial services, retail, and private equity.

Colin holds master’s degrees in business administration and public affairs from the University of Texas at Austin and an undergraduate degree from the Pennsylvania State University.