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Ramon O. is an accomplished IT professional with extensive experience in systems administration and technical support. Currently serving as IT Manager at Bluescape Software since September 2018, Ramon previously held the position of Sr. IT Systems Administrator at Hightail from April 2013 to August 2018, where expertise in configuring virtual machines and maintaining Windows Active Directory servers was demonstrated. Prior technical support roles include serving as a Technical Support Engineer at AOL, where support was provided to Senior Executives and numerous users, and as an Engineering System Admin at Thomson Reuters, where innovative solutions to improve deployment efficiency were implemented. Additionally, Ramon contributed as Campus Systems Administrator at the University of Phoenix Online Campus, managing support for over 120 users.