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Jim Roper has held various positions in the field of technical support and customer service throughout their career. At Blueprint Software Systems, Jim currently serves as a Senior Customer Support Analyst. Prior to their current role, Jim held positions at Mackenzie Investments and other companies, where Jim demonstrated their expertise in managing critical incidents and providing technical support to users. Jim's educational background includes a Honours Co-Op Bachelor of Mathematics, Business Administration, and Information Systems from the University of Waterloo.