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Petrisa Pecnik has a wealth of experience in customer success and account management roles, working for companies such as BlueCat, BlackBerry, and Cintas Canada. With a strong background in managing customer care, renewals, upsells, and post-sales teams, Petrisa has consistently delivered exceptional results, such as increasing partner participation, reducing incidents, and driving revenue growth. Petrisa's leadership and strategic thinking have been instrumental in improving customer satisfaction, retention, and operational efficiency throughout their career. Petrisa holds an Executive MBA in International Business, a Post Baccalaureate Diploma in Management, and a Bachelor of Commerce degree in Business Accounting.