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As Executive Vice President, Customer Success, Salil Joshi drives a holistic customer journey by focusing on customer care, value realization, and world-class experience. In this role, he is responsible for Solutions Delivery, Operations, SaaS Transformation, Industry Solutions and Value-added Offerings teams that seamlessly and efficiently deliver customer value.

Prior to this role, Salil led JDA’s global Centers of Excellence (CoE) in India, Poland and Mexico, delivering profitable revenue growth to external and internal customers through unparalleled customer service, world-class talent, continuous innovation and best-in-class quality. He began his career at JDA in 1997, with leadership roles including Senior Vice President, CoE and Group Vice President, Product Development, where he led the development of JDA’s replenishment and transportation solutions. In 2004 he served as Vice President and Managing Director of the India Development Center, which is now part of JDA’s CoE and was responsible for all aspects of the operations, including recruitment, training, delivery and quality of supply chain products.

Salil has a Master of Science degree in electrical engineering from the University of Maryland and a Bachelor of Science degree in electrical engineering from the University of Mumbai.

If not driving JDA customer success, Salil would be a historian. On the weekends, he can often be found cycling.