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As the current Chairman and CEO of the Switch Reward Card, Kathleen Roberts, former President of Discover Bank and co-creator of Discover Card, is known for creating profitability in existing organizations. Ms. Roberts began her career in Seattle, as a temporary customer service representative at Sears, Roebuck & Company during the holiday season of 1971. Management was quick to recognize her talent and within a short time gave her management responsibilities over human resources, followed by additional responsibilities over customer service.

In 1986 Ms. Roberts took the assignment to manage human resources at various operational centers for Sears’ Credit fledgling consumer credit company, Discover Card. Shortly thereafter, Ms Roberts assumed control of the company’s 24-hour customer service inbound call center, card member security, physical security, and operations budget as the Director of Operations.

By 1997, Ms. Roberts was appointed Vice President and General Manager of Salt Lake City operations, and in that capacity managed new accounts, customer service, product marketing and loan activity. Three years later Ms. Roberts was appointed President and Chief Operations Officer of Discover Bank and remained in that position until her retirement from the Company in 2006.

For over 34 years, Ms. Roberts has, through her work ethic, determination, and aptitude for creating customer-centric business processes, played in instrumental part in the transformation of the financial services industry and now applies those to skills to the emerging digital currency market.