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Alexander Montenegro is a seasoned IT professional with extensive experience in product management and contact center solutions. Currently serving as a Senior IT Product Manager at Blue Cross & Blue Shield of Rhode Island since October 2022, Alexander has previously held roles including IT Product Manager and Contact Center Operations Manager at Career Karma. With a strong background in managing telephony systems and IVR structures at Southern New Hampshire University, Alexander has demonstrated expertise in process documentation, vendor partnerships, and operational efficiencies. Alexander's career also includes customer service roles at Fidelity Investments, The MathWorks, and Liberty Travel, complemented by a Bachelor's degree in Hospitality and Event Management from Lasell University and a Master's degree in Information Technology from Southern New Hampshire University.