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Sakina Crowder currently serves as the Medicare Operations G&A Manager at Blue Cross Blue Shield of Arizona, with a strong background in grievance and appeals management from a previous role as Grievance and Appeals Manager at Arizona Complete Health. Throughout their tenure in the healthcare sector, Sakina has successfully improved operational efficiencies, including increasing post-service appeal decision completion from 1% to 98% within six months. With extensive experience across various roles, such as Opt Out Program Manager and Clinical Quality Improvement Auditor, Sakina has developed processes that comply with guidelines for Medicaid and Medicare and has implemented clinical audit procedures to enhance provider performance. Sakina's early career experience includes roles in crisis intervention and family therapy, complementing a Master of Science degree from Arizona State University focused on Family Resources and Human Development.