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Karen Nowicki is an experienced Customer Service Manager currently employed at Blue Cross Blue Shield of Arizona since January 2021. Prior to this role, Karen held similar positions at Health Choice Integrated Care and Steward Health Choice Arizona from November 2015 to October 2022, where responsibilities included overseeing entry point access, triaging customer inquiries, and managing service requests and complaints. Additionally, Karen's experience spans various roles in the behavioral health field, beginning as an Eligibility Specialist at Southwest Behavioral & Health Services and serving as a Member Services Representative at Northern Arizona Regional Behavioral Health Authority. Earlier in their career, Karen worked as an Escrow Officer at multiple title companies, including LandAmerica Lawyers Title, Chicago Title, and First American Title. Karen is a dedicated professional with a passion for assisting members and contributing to their recovery in the healthcare sector.