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David Lyons is an accomplished IT professional with extensive experience in cloud operations and technical support. Currently serving as Managing Director of Cloud Operations at Blue Cross Blue Shield Association since March 2023, David previously held key roles at Verint, including Director of Cloud Operations, where leadership of multiple teams supported various SaaS applications across global regions. David’s background encompasses managing a Technical Support Department at Perseus Development Corp., providing Level 3 technical support at Vovici Corporation, and enhancing customer care processes at Dan's Chocolates. A history of hands-on technical roles, including system administration and technical support, showcases David’s expertise in infrastructure management, operations optimization, and team leadership.