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Susan Wetherby has extensive experience in client services and account management, currently serving as Client Services Manager at Blue Cross NC since March 2022. Previous roles include Benefits Specialist at PathGoal Employer Services, Account Executive at AssuredPartners, and Account Manager at UnitedHealth Group, where a strong focus on customer service was developed over numerous years in the healthcare sector. Earlier career milestones include Human Resources Manager at Carefocus Ltd, overseeing HR functions for multiple branches, and Call Center Manager at LabCorp, supervising a team dedicated to patient customer service. Military training in Office Management and Supervision was completed at the United States Marine Corps, alongside education at Alamance Community College and a high school diploma from Naples High School.