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Karen Walker is an accomplished professional with extensive experience in program and project management, particularly in the healthcare and insurance sectors. Currently serving as Principal Program/Project Manager for Customer Success Stakeholder Issue Management at Blue Cross NC since November 2020, Karen previously held key roles at TMG Health, where responsibilities included organic growth management of a $120M contract and quality assurance strategy development. Karen's diverse background includes positions in HR management, instructional design, and performance analysis across various organizations, demonstrating a strong commitment to process improvement, client satisfaction, and organizational effectiveness. Educational qualifications include a Master of Arts in Industrial/Organizational Psychology from West Chester University and a Bachelor of Arts in Psychology from the University of California San Diego.