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Harry Plagianis is a seasoned Senior Business Process Consultant at Blue Cross NC, where continuous improvement in service performance and delivery processes for the Senior Market segment has been prioritized since April 2014. With substantial experience across various industries, including roles as Business Consultant at Hero House Sub Shop and Business Process Consultant at TIAA, Harry has successfully implemented Lean Six Sigma methodologies to enhance operational efficiencies and drive significant cost reductions. An MBA graduate from Clemson University and a Bachelor's degree holder in Industrial Engineering from Georgia Institute of Technology, Harry has a proven track record of training and mentoring associates in Lean principles, managing complex improvement projects, and developing change management plans across the organizations served.