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Lindsay Russo is a seasoned communications professional with extensive experience in the healthcare sector, currently serving as Senior Manager of Communications & Culture Programs at Blue Cross Blue Shield of Massachusetts since June 2005. In this role, Lindsay leads a team focused on internal communication strategies and culture change initiatives, collaborating with divisional leaders to promote inclusive programming. Previous positions include Communication & Development Specialist, Shared Services Consultant, Documentation Specialist, and Provider Services Call Center Associate, showcasing a comprehensive background in communication, training, and analytics. In addition to healthcare experience, Lindsay served as an Adjunct English Professor at Quincy College, teaching diverse courses to a varied student population. Educational credentials include a Master’s Degree in English from Northeastern University and a Bachelor's Degree in English and Theater from Bridgewater State University.