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Ellen Brady is a seasoned professional with extensive experience in product management and customer experience, currently serving as Associate Director of Value Realization at Blue Cross Blue Shield of Massachusetts since May 2022. Prior to this role, Ellen was a Small Business Owner at Darnell Brady Tax & Accounting, LLC from November 2020 to October 2023, and worked as a Senior Customer Experience Consultant at The Standard from September 2021 to May 2022. Ellen's tenure at Unum from January 2015 to September 2021 included positions such as Senior Product Owner, Director of Digital Transformation - Intelligent Automation, and Continuous Improvement Consultant. Ellen began the professional journey with a Bachelor of Science in Integrated Information Technology from the University of South Carolina, completed in 2014.