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The Healthcare Operations and Support Team at Blue Cross and Blue Shield of Illinois is dedicated to enhancing patient care by overseeing medical management processes, coordinating healthcare services, and ensuring adherence to accreditation standards. This team, comprising specialists in medical management, utilization review, behavioral health, and condition management, works collaboratively to streamline operations, provide expert support, and improve health outcomes for members. They play a crucial role in facilitating access to care, managing resources, and promoting overall wellness within the community.