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Monica Pullum is an experienced professional in healthcare project delivery and coordination, currently serving as an Associate Project Delivery Specialist for Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas since September 2013. In this role, Monica handles member inquiries, acts as a liaison between Medical Management and BCBSA, and manages case routing for medical necessity reviews. Prior to this, Monica worked at athenahealth as a Precertification Coordinator, where responsibilities included accessing clinical information for pre-certification and maintaining effective communication with healthcare providers. Monica's career began at Allstate as a Claims Processor, focusing on processing medical claims and training new employees. Monica holds a Bachelor of Science in Business Administration and Management from Southern New Hampshire University and an Associate degree in Health Services from Virginia College Birmingham, AL.