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Christy Howell, MA, has extensive experience in information technology and product engineering, currently serving in IT Product Engineering Services at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas since October 2006, focusing on workforce management, departmental recruiting, training, talent, and development. Christy has successfully improved hiring practices through effective partnerships and streamlined processes. Previous roles include Director of University Relations, Mentor, and Curriculum Team member at Driving Forward, and Business Process Manager at CNA, where analysis of workflows and process improvements were crucial. Early career experience at Computer Sciences Corporation involved conducting gap analyses and training teams on process compliance and ownership. Christy holds a Master of Arts in Liberal Studies from Northwestern University, a Postgraduate Diploma in Scottish History from the University of Dundee, and a Bachelor of Arts in Business Administration from Mary Baldwin University.