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Joseph Freeman is a seasoned professional with extensive experience in provider solutions and customer service within the healthcare sector. Currently serving as a Senior Internal Provider Solution Consultant at Blue Cross and Blue Shield of Alabama since October 2015, Joseph oversees Electronic Data Interchange transactions for over 200 customers, identifying trends and resolving bulk issues. Previous roles include Customer Service Specialist where Joseph handled medical authorization decisions and worked as a Claims Representative, as well as a Lead Residential Instructor at The Learning Tree Child Care Center, where Joseph managed client records and collaborated on behavioral reports. Joseph's early experience includes a Public Relations Internship at United Way of Etowah County and various office aide positions at SUNY Fredonia and Bank of America. Joseph holds a Bachelor of Arts degree in Mass Communication/Media Studies from Jacksonville State University.