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Rossano Massetti has extensive experience in quality services and internal audits, currently serving as Team Leader at Blue Assistance since April 2020. Responsibilities include overseeing internal audits, handling fraud cases, managing complaints, and providing training for new resources and senior liquidators on specific medical and technical issues. Previously, Rossano held various roles at Blue Assistance S.p.A. from 2000 to 2015, including leading the technical support office and managing claims settlement verification. Earlier career highlights include experience as a Technical Reinsurer at Munchener Ruck and Reale Riassicurazioni S.p.A., focusing on technical accounting and payment management in both domestic and international markets.