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Craig F. has a diverse work experience spanning various industries. Craig started their career as the Co-Founder and Owner of C & P Gardening from June 2006 to September 2009. Craig then worked as a Property Consultant at Prospect Estate Agents from April 2010 to January 2011. Craig joined Roland UK as a Product Specialist from February 2011 to November 2014. After that, they worked as a Business Development Account Manager at FastNet International Ltd from November 2014 to July 2015. Craig then joined Pure360 as a Strategic Customer Success Manager from July 2015 to February 2017. Craig continued their journey at Feefo, where they served as a Customer Success Manager from January 2017 to January 2018 and later became a Customer Success Director from January 2018 to October 2021. Craig F. then joined Mention Me as a Lead Strategy Manager (Customer Success Team Lead) from October 2021 to May 2022. Afterward, they joined Twilio as a Senior Customer Success Manager (Enterprise) from May 2022 to April 2023. Currently, Craig works at Bloomreach as a Senior Strategic Customer Success Manager starting from May 2023.

Craig F. completed their education in a chronological order as follows:

From 1997 to 2002, they attended Forest School and obtained GCSE's in subjects such as Maths, English, Science, French, Art, and Music.

From 2003 to 2006, they studied at Reading College and earned a National Diploma in Music Technology.

From 2006 to 2009, they pursued a Bachelor's Degree in Innovation & Music Technology from De Montfort University.

In addition to their formal education, Craig F. also obtained the following certifications:

- In September 2018, they completed the Management Development Programme at PETA Ltd.

- In October 2018, they earned the World Class Customer Service certification from PETA Ltd.

- In May 2023, they completed the Engagement Foundations Course at Bloomreach.