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Isobel Mills has a diverse work experience with a focus on customer-centric roles. Isobel started their career at Hitchin Cricket Club as a Catering Supervisor, where they managed key operations and provided excellent customer service. Isobel then worked at Phase Eight (Fashion and Designs) Ltd. as a Sales Advisor, maximizing sales through exceptional customer service and store management. Isobel also gained experience as a Front of House/Office Manager at The Pilates Pod, where they assisted clients with bookings and payment inquiries. Additionally, they worked as a Sales Assistant at Monsoon Accessorize and was commended for their product knowledge and customer service. Isobel joined Bloom & Wild in 2015 as a Customer Delight Associate, responsible for handling customer inquiries and processing orders. Isobel progressed within the company, holding positions such as Customer Delight Manager, Senior Customer Delight Manager, Head of Customer Delight, and currently serves as the Customer Delight Director. In 2018, Isobel became a Founding Member of Customer Stories, a community that empowers customer managers to drive customer centricity in their roles. Isobel also had a brief role as a Venue Entry Team Member at London 2012.

Isobel Mills completed their Bachelor of Arts (BA) degree in Classical Civilisation from the University of Roehampton from 2012 to 2015. Prior to that, they attended Hitchin Girls' School from 2004 to 2011, where they completed their A Levels in Latin, History, and Music.