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Cristian Rocha currently serves as Coordenador do Atendimento at Bling since August 2021, focusing on helping clients maximize their potential in customer service through the company’s ERP system for e-commerce. Previously, Cristian worked at Trivium Indústrias Ltda from May 2019 to August 2021 as Analista de TIC, managing technology improvement projects and administering systems. Cristian also has experience as a Consultant in IT process management and as a Helpdesk Specialist during an exchange program in Australia. With a robust background in customer support management at RedeHost, Cristian has developed skills in project coordination, training, and process improvement. Cristian’s educational background includes an MBA in Marketing, Branding and Growth from Pontifícia Universidade Católica do Rio Grande do Sul, alongside multiple other advanced degrees in Technology and Administration.