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Susanne Kim is an accomplished professional in customer support and operations with extensive experience in leadership roles across various organizations. Currently serving as the Director of Client Support at Blend since July 2023, Susanne previously held the position of Director of Customer Support at BrightEdge and managed premier support teams at Blend. With a strong background in directing large teams and managing high volumes of customer interactions, Susanne played a significant role at Upwork, leading over 200 staff members in support operations. Earlier experience includes managing customer service functions at companies such as Yahoo, where Susanne focused on user safety and compliance, and overseeing customer operations at Invoice2go. With a Bachelor of Arts from San Jose State University, Susanne Kim has consistently demonstrated a commitment to delivering exceptional customer service and enhancing operational efficiencies.