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Charlie Doud is an experienced IT professional currently serving as the Incident and Service Level Manager at Blank Rome LLP since June 2017, where responsibilities include overseeing a first-tier service desk team and ensuring service level requirements are met across IT departments. Prior experience includes roles as an I.S. Support Specialist at Gibson, Dunn & Crutcher LLP, a Help Desk Analyst at Blank Rome LLP, and a Technical Support Analyst at Dechert LLP, as well as providing level 2 technical support through Computer Methods Corporation. Charlie Doud holds a Bachelor of Science degree in Information Technology from Stockton University, earned between 2003 and 2007.