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Shane Sheehe has extensive experience in technical support and client management, currently serving as Client Support Team Lead at Blackboard since July 2021, following a role as Client Support Specialist. Previously, Shane was the L1 Technical Support Manager at NetApp from May 2019 to July 2021, overseeing the US L1 support program. Earlier in the career, Shane worked at Blackboard as a Technical Support Engineer from May 2016 to May 2019, and at Intuit as a Technical Support Engineer for the Lacerte program from December 2015 to May 2016.