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Axel Ntakaburimvo-Ndayiragije is a seasoned professional with extensive experience in customer strategy, operations, and process improvement at Bell, where currently serves as Senior Manager, Customer Strategy & Operations, leading a 200-member team. In previous roles at Bell, responsibilities included forecasting and analytics in capacity management, as well as managing business intelligence initiatives using SAS and SQL. Axel is also engaged in community efforts, as a Process Improvement Specialist and Steering Committee Member at the Black Wealth Club, and involved in anti-doping initiatives at the Canadian Centre for Ethics in Sport. Notably, Axel's educational background includes a Specialized Graduate Diploma in Sports Management from HEC Montréal and a Bachelor's degree in Industrial Engineering from Polytechnique Montréal.