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Laura Garde is an experienced professional in operations and digital transformation with a strong background in eCommerce and customer experience. Currently, Laura serves as Head of OPS Excellence - Community Relations at BlaBlaCar since October 2021. Prior to this, Laura held leadership roles at COMPAGNIE MARCO POLO, where notable achievements included defining digital transformation strategies and overseeing successful eCommerce migrations, resulting in significant revenue increases. Laura also contributed to Zalando SE as Team Lead - Voice of the Customer, enhancing client satisfaction through strategic initiatives. Previous positions include Country Manager for Amorelie and multiple roles at GLOSSYBOX, focusing on operational excellence across several countries. Laura Garde's academic credentials include a Master's Degree in International Business from EBS Paris and study experiences at prestigious institutions in New York and Madrid.