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Anna Costa is an experienced professional in customer success and onboarding, currently serving as an Implementation Success Manager at Gupy and an Onboarding Consultant at Bizneo HR. With a solid background in project management, especially in software implementation using tools like Jira, Anna excels in stakeholder engagement, team training, and process improvement. Previous roles include Customer Success Manager at Effecti | Nuvini Group, where Anna focused on churn retention and process structuring, and Customer Success Support Analyst at Docket Brasil, engaged in quality service project management and customer experience enhancement. Anna holds a specialization in Public Law and a Bachelor's degree in Law from Universidade Católica Dom Bosco.