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Yassamin Soodi is a skilled Quality Assurance Specialist at BitOasis since April 2021, tasked with monitoring staff performance, reviewing metrics, and designing policy improvements based on customer feedback. Prior experience includes a role as a Customer Relation professional, troubleshooting and resolving customer issues. As an Associate & Marketing Consultant Intern at Metanoia Training and Consulting, Yassamin contributed to enhancing the effectiveness of business companies and NGOs while utilizing expertise in online marketing and social media engagement. Yassamin previously worked in electrical design and quality control at Al-Masar Switchgear Co., drafting detailed electrical schematics and conducting testing. Yassamin participated in the YES Program and holds a Bachelor's degree in Mechatronics, Robotics, and Automation Engineering from the University of Jordan, awarded in 2020.