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Brad Harris has extensive work experience in customer support and management roles. Brad currently serves as the Global Customer Support Director at Bitly, where they have successfully united dispersed teams and implemented process improvements to enhance customer service operations. Prior to this, Brad was the Director of Customer Support at PriceSpider, where they led frontline support teams and drove improvements in day-to-day processes. Brad has also held various roles at RED Digital Cinema, including Director of Customer Experience and Product Support Manager, where they implemented changes to improve customer support. Brad has a strong background in technical support, having worked as a Technical Support Supervisor at RED Digital Cinema and as a Zendesk Support System Consultant at Seek Thermal. Additionally, they have experience in audiovisual administration and media production coordination. Brad began their career as a director, camera operator, and editor at various production companies. Brad co-founded Citrus District LLC, a creative agency specializing in web, video, motion graphics, and graphic design. Overall, Brad has a diverse skill set and a proven track record in leading customer support initiatives and improving customer experiences.

Brad Harris obtained a Certificate in Film/Video/Editing from Saddleback College between the years 2001 to 2005. Brad has also obtained additional certifications in Zendesk Support Administrator Expert I from Zendesk in January 2024, Adult Learning Techniques from Apple Inc., and Final Cut Pro from Apple Inc.