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Michelle Liu has a diverse work experience, starting from their most recent position as Head of Global Customer Success at BitGo since April 2021. Prior to that, they worked at Lob as a Manager of Customer Success from May 2018 to April 2021. Michelle also worked at Envoy as a Customer Success professional from January 2017 to May 2018. Michelle gained experience in client escalations at Zenefits, where they worked from July 2015 to January 2017. Before that, they worked in risk operations at Amazon from July 2013 to July 2015. Additionally, Michelle worked as a Speech Clinician at Northwestern University Speech and Language Clinic from March 2013 to June 2013.

Michelle Liu attended Northwestern University from 2007 to 2011 and earned a Bachelor's Degree in Communication Sciences and Disorders, General.