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Niki Patel is a seasoned professional in customer success management, currently serving as a Customer Success Manager at Concord Technologies since January 2024 and at Biscom since April 2023. Previously, Niki held the position of Manager, Customer Success at AtScale from April 2022 to April 2023 and served as a Senior Customer Success Manager at eClinicalWorks from October 2019 to June 2022. Niki's career began as a Clinical Data Analyst at Health Plans, Inc. from August 2018 to October 2019, followed by a role as a Data Analyst at the Department of Environmental Protection from September 2017 to August 2018.