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Isabelle Raymond has extensive experience in client satisfaction and risk management. Currently serving as a Supervisor for Client Satisfaction and Risk Management at Biron Groupe Santé since November 2016, Isabelle leads a complaints management team, focuses on improving customer satisfaction, oversees risk management, and provides corporate training and VIP services. Prior to this role, Isabelle held various positions at Yellow Pages / Pages Jaunes – Canada, including Director of Customer Experience and Retention Specialist, and worked as a Media Consultant in Sales. Isabelle's earlier experience at Santinel Inc. involved sales and consultation in first aid materials and defibrillators, as well as training in health and safety through organizations like CSST, FMCQ, and the Red Cross.