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Shontay Wilson has extensive experience in administrative support and customer service roles, with a focus on the financial and airport sectors. Since April 2017, Shontay has served as an Administrative Assistant at Birmingham Airport Authority, supporting airport operations as well as the Director of Administration Services. Prior work includes a role as a Dispute Specialist at PRA Group, where investigations and resolutions of customer disputes were managed, and positions at Wells Fargo focusing on home loan preservation and processing. Additional experience includes loan processing roles at BBVA Compass and RBC, and a position as a Lockbox Clerk at First American Bank. Shontay holds an Associate in Occupational Technologies from Southern Union State Community College.