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Jon Underwood is an experienced leader in customer support and operations, currently serving as the Head of Global Support at MessageBird since December 2021. Previously, Jon held positions such as Head of Application Support at Ingram Micro and Head of Support and Hosted Operations at Verint, where responsibilities included managing customer service and support teams. Jon’s extensive career also includes significant roles at Unity Technologies, Symantec, and Seagate Software, highlighting expertise in global customer support, team leadership, and service operations across various regions and industries.