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Kajal Mahto is a skilled professional with experience in application support and data analysis. Currently serving as a Subject Matter Expert and Application Support Specialist at Birchstreet Systems since September 2021, Kajal focuses on troubleshooting issues in real-time and supporting end users through Salesforce and OTRS ticketing tools. Prior to this role, Kajal was a Data Analyst at Collegedunia from December 2020 to August 2021, where data analysis and visualization using Power BI were key responsibilities, particularly in illustrating enrollment trends among colleges. Kajal holds a Master of Computer Applications (MCA) in Computer Science from Indira Gandhi National Open University and a Bachelor in Computer Science from Delhi University.