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The Engineering and Technical Support team at Bionano Genomics is responsible for developing, maintaining, and enhancing software and hardware solutions that underpin the company’s genome mapping technology. This multidisciplinary team collaborates to ensure optimal performance and reliability of Bionano's systems while providing technical support and applications expertise to customers, facilitating effective product usage and troubleshooting. They play a key role in quality assurance and continuous improvement to drive innovation in structural variation detection and genomic analysis.