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Olivia Lugo is a skilled IT professional with experience in technical support and device management. Currently working as a Freelance IT Support at Bob's Complete Automotive Repair LLC and Angels Ultra Nail & Spa, Olivia specializes in software installation, troubleshooting, and social media management. As an IT Student Support Assistant at UArizona BIO5 Institute, proficiently manages devices with Jamf and Snipe-IT while performing software and hardware diagnostics. Previous experience includes roles as a Consultation Agent at Geek Squad, where comprehensive troubleshooting for various electronic devices was conducted, and as a POS Operator at Embry-Riddle Aeronautical University, managing payment systems. Olivia is pursuing a Bachelor of Science in Computer Science at the University of Arizona.