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Heidi Hayes is an accomplished professional in the healthcare management sector, currently serving as an Adjunct Instructor for the MHA program at the University of Minnesota, beginning in August 2024. With extensive experience in various healthcare roles, Heidi has worked as a Product Operations Lead and Provider Optimization Manager at Surest since August 2020. Prior to this, Heidi was a Consultant in Network Value at Cotiviti, where efforts focused on identifying and reducing low-value care. Additionally, management positions at Salem Health encompassed cardiothoracic and vascular surgery, as well as neurology. Educationally, Heidi holds a Master's degree in Healthcare Administration from the University of Minnesota and a Bachelor's degree in Economics from the University of Arizona. Further professional development includes multiple roles such as Administrative Resident and Teaching Assistant at esteemed healthcare establishments and participation in human-centered design projects at UnitedHealth Group.