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Erica Melton is an experienced customer service representative and administrative professional with a strong background in office management and support roles across various industries. Currently employed at Bill Howe Plumbing, Heating & Air, Restoration & Flood, Erica has previously worked for Ideal Plumbing Heating Air Electrical as well as CS Investigative Services Inc., where key responsibilities included managing office operations and providing exceptional client support. Additional experience encompasses roles at New American Funding, Furniture Components Corp., and Century Products, Inc., showcasing skills in client relationship management, confidential information handling, and sales support. Erica is pursuing a Bachelor of Science degree in Accounting and Business/Management from Western Governors University, building upon an earlier Bachelor’s degree in Restaurant, Culinary, and Catering Management from The Art Institute of Phoenix.