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Richard Nghiem is a Senior Staff Engineer at BILL since September 2021, with an extensive background in operations and system administration across several companies. Prior roles include Principal Operations Engineer at Invoice2go, where Richard enhanced monitoring systems and implemented AWS infrastructure with Terraform, and Senior Operations Engineer at Path, where infrastructure scalability increased by 30 times. Richard's experience at Zendesk involved significant growth from 8 to over 200 servers while establishing an automated monitoring system. Additional positions include Senior System Administrator roles at Apigee, Swivel, Tagged, and Guru, as well as responsibilities for Windows desktops and Linux server tasks at WhyNot Creations. Richard holds education credentials from City College of San Francisco and My-Le's Beauty College.