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Tom Barron has extensive experience in customer success and technical services, primarily within BigHand, where tenure spans from July 2006 to the present. Notable roles include Vice President of Customer Experience, Global Director of Customer Success, and Operations Director for North America, focusing on maximizing client value and enhancing operational efficiency. Tom's career also encompasses leadership in client services and implementation, alongside pivotal roles in cloud services and technical management. Prior to BigHand, Tom served as an NVQ IT Assessor at CadCentreUK, facilitating IT training and assessments. Educational qualifications include a BSc (Hons) in Information Systems from Nottingham Trent University and various certifications in customer success and IT management.