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TK Balakumar is an experienced executive in operational leadership, currently serving as the Chief Operating Officer at bigbasket.com. Previous roles include Head of Customer Service at Tata Teleservices Ltd, Chief Service Officer at Airtel, and Director of Operations and Quality at IBM Global Process Services. Additionally, TK Balakumar held the position of General Manager of Technical Support at Xerox India. Education includes a Bachelor of Engineering in Electronics and Communication from Coimbatore Institute of Technology and an advanced program from INSEAD.