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James Powell has extensive work experience in the telecommunications industry. James started their career at Belgacom in 1999 as a CRM Analyst, where they likely analyzed customer relationship management data. In 2007, they joined BICS as a Business Program and Process Re-Engineering Manager. Their responsibilities included program and project management, defining new and re-engineering existing business processes, and coordinating cross-functional teams to deliver high-quality products. James used various methodologies such as Waterfall, Scrum/Agile, Lean Six Sigma, and Offshore/Nearshore/War Room. James also had expertise in technologies like Java, .NET, Oracle, Business Objects, QlikView, MS Dynamics, and Visual Basic. In 2016, they transitioned to the role of Senior Program Manager at BICS, where they likely continued to lead and manage programs for the company.

James Powell has a Master of Science (MSc) degree in Computer Science from the University of Wales, Cardiff, which they obtained from 1998 to 1999. Prior to that, they earned a Bachelor of Arts (BA) degree with honors in Journalism & Communication from the same institution, studying from 1995 to 1997.

There is no specific information provided regarding the start and end years of their education at Framlingham College, but it is mentioned as one of their educational experiences. Likewise, there is no information given about their education at Heriot-Watt University.

In addition to their degrees, James has obtained several certifications. James obtained the Managing Successful Programmes (MSP) certification from APMG-International in May 2015. James also has the Project Management Professional (PMI) certification from the Project Management Institute, which they obtained in June 2012. Furthermore, they hold the Prince 2 Practitioner certification from APMG-International, which they acquired in December 2011.