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Benjamin Boursier has extensive experience in after-sales and customer service, currently serving as the Aftermarket Claim Manager at BIA GROUP since July 2016, where responsibilities include managing sales of parts and services, communication with customers, and documentation within the CRM system. Prior roles at BIA GROUP include After-Sales Support Manager and Account Manager for Parts & Services. Previous positions include Advisor for Thermomix, Supervisor of Troubleshooting and PTX, and varied customer service and administrative roles at companies such as Atlantic-Ygnis Belgium, Velux Belgium, and Colruyt Group. Benjamin holds multiple degrees related to insurance and project management, with additional language training in Spanish.