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Polianna Lima has extensive experience in marketing cloud analytics and requirements analysis, currently serving as Analista de Marketing Cloud at BHS since May 2018. Key achievements include participation in the CEMIG SIM outsourcing project, conducting business meetings with clients, designing and building user journeys in Marketing Cloud, and performing quality analysis through manual testing. Prior to this role, Polianna worked at Squadra Tecnologia from December 2016 to May 2018 as an Analista de Métricas, focusing on function point counting and application boundary design using SISP and CPM methodologies. Early experience includes an internship in function point analysis. Polianna holds a Bachelor's degree in Information Systems from Centro Universitário Newton Paiva, earned between 2014 and 2017.