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Jennifer Castro is a Client Services Manager at BHG Financial, where responsibilities include monitoring team performance, setting goals, and collaborating with operations and product teams to enhance systems and client experiences. With extensive experience in client relations, Jennifer has previously held positions such as Account Manager and Account Executive at TransUnion, focusing on client onboarding and fraud solutions. Other roles span administrative and customer service capacities in various companies, including Norwegian Cruise Line and Royal Caribbean Cruises, where skills in issue resolution, relationship management, and team support were developed. Jennifer’s diverse background underscores a commitment to enhancing client satisfaction and operational efficiency across multiple industries.