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Digamber Bahuguna serves as Senior Vice President of Customer Experience at Airtel Business, overseeing customer experience delivery, post-sales, retention, process and product management, and collections on both a national and global scale since February 2020. Previously, Bahuguna held various leadership positions in customer experience and service operations at A. O. Smith Corporation, Xerox, Whirlpool Corporation, and Electrolux, with a focus on service strategy, compliance, training, and operational excellence. Educational qualifications include an Executive Leadership Program from INSEAD, a degree from the Indian Institute of Management, Calcutta, and a BE (AMIE) in Electrical from the Institution of Engineers of India, Kolkata.