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Sara McIver is an experienced customer service professional with a solid background in management and operational excellence. Currently serving as Customer Experience Manager at BGL Group since September 2015, Sara leads a team of nine managers to enhance customer service delivery, focusing on regulatory compliance and performance metrics. Previous roles include Deputy Customer Service Manager at Insure The Box Limited and Sales and Service Manager at MORE TH>N. Sara's career in customer service began at The Lawrence Batley Theatre, where responsibilities included assisting in front-of-house operations. Sara holds a BA in Business Management from The University of Huddersfield, obtained from 2001 to 2004.